POLICIES

Shipping policy: Items will be shipped within 48 hrs of purchase and tracking number will be sent via email, delivery times might be longer than expected due to covid-19.

Once shipped, you can typically expect your order to arrive within 5 to 7 days depending on the shipping carrier Shipping time frame with USPS 3 to 5 business days. You will receive a tracking number to your email on file.

Exchange Policies Shapewear is for Intimate use and has NO Exchange or Return. We ask our customers check the size very well before placing their orders and purchases. Return Policy Without exception our company does not make returns .The policies for exchange or repairs of our shapewear  under warranty apply only to those cases in which the zipper is damaged or the fabric is defective (fabric stitching defect). warranty time of 48 hours for inspection of defects ** we ask you to contact us via email info@nmpeoplellc.com with pictures of defective product so we can provide with a free shipping label for return of defective merchandise after merchandise is received and inspected a new item will be send back within 72 hrs. of damaged item being received. Merchandise policy. The policies for exchanges or repairs of our garments under warranty apply in those cases in which the zipper is damaged or the fabric is defective from manufacture. The zippers have a 20 day warranty and other hardware (such as Braces and clips) have a maximum warranty time of 48 hours. Refund Policy Unfortunately we can’t offer you a refund or exchange's be eligible for a return, your item must be a manufacturer defect and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items:* Gift cards* Downloadable software products* health and personal care items to complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted: (if applicable)* Book with obvious signs of use* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.* Any item that is returned more than 30 days after delivery Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@nmpeoplellc.comSale items (if applicable)Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable)We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@nmpeoplellc.com and send your item to: ONLYSHAPEWEAR 4101 E 42nd ST E-33 Odessa Texas 79762 Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to: ONLYSHAPEWEAR 4101 E 42nd ST E-33 Odessa Texas 79762 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.Info@nmpeoplellc.com